iAnalyze-Quality Assurance is capable of monitoring and assessing network quality and service performance across a wide range of technologies, including 2G, 3G, 4G, CDMA, 5G, and WiFi, ensuring comprehensive coverage.
iAnalyze- Quality Assurance
Seamless Network Quality Monitoring
In today's fiercely competitive telecommunications industry, the continuous expansion and increasing complexity of end-user services have created a significant opportunity for operators to enhance their service delivery and management capabilities. This strategic advantage empowers telecom operators to offer a superior service experience, ultimately unlocking the potential for new revenue streams and heightened customer satisfaction levels. Introducing PertSol iAnalyze - Quality Assurance, a cutting-edge solution designed to offer a comprehensive overview of the performance of a diverse array of services offered by telecom operators. This innovative tool encompasses testing and service assurance across network technologies, including 2G, 3G, 4G, CDMA, 5G, and WiFi.
The solution possesses the capability to aggregate data seamlessly, including geospatial positioning information, directly from subscriber’s commercial mobile devices. This functionality empowers operators to gain invaluable insights into their network quality and the quality of different services offered by them. It also helps operators understand the Quality of Experience from their subscriber’s outlook as well. Furthermore, it is a valuable tool in aiding regulatory bodies to ensure that telecom operators adhere to the Quality of Experience (QoE) and Quality of Service (QoS) standards mandated by their respective telecom authorities.
Quality Assurance offers comprehensive performance insights into various telecom operator services. It conducts testing and service assurance for 2G, 3G, 4G, CDMA, 5G networks, and WIFI. This next-generation solution can collect data, including positioning information, directly from the subscriber's commercial mobile phone.
iAnalyze – Quality Assurance Use Cases
Network Performance Optimization
The solution can continuously monitor network performance across different technologies, such as 2G, 3G, 4G, CDMA, 5G, and WiFi. By analyzing real-time data and performance metrics, telecom operators can identify network bottlenecks and areas requiring improvement, enabling them to optimize network performance for better service quality.
Quality of Experience (QoE) Enhancement
The solution offers a subscriber-centric perspective by collecting data and feedback directly from commercial mobile devices. This data allows operators to understand the quality of service as perceived by end-users. Operators can then take proactive measures to enhance QoE and address subscriber satisfaction issues.
Troubleshooting and Issue Resolution
Quality Assurance provides detailed insights into network and service performance, enabling operators to quickly identify and address issues such as dropped calls, slow data speeds, and service outages. This proactive approach to troubleshooting minimizes service disruptions and improves overall network reliability.
The solution enables operators to segment their subscriber base based on usage patterns, preferences, and QoE feedback. This valuable subscriber analytics can inform marketing strategies and service offerings tailored to specific customer segments.
RELIABLE SECURE & COST EFFECTIVE
Solution with Excellent Capabilities
Subscriber-Centric Data Collection
The solution collects data directly from commercial mobile devices used by subscribers, providing an accurate and real-time representation of the Quality of Experience (QoE) as perceived by end-users.
It can offer real-time Monitoring and reporting capabilities, enabling operators to promptly identify and address network issues and service disruptions, thus minimizing downtime and optimizing service quality.
It provides advanced analytics tools to analyze network performance metrics, enabling operators to gain valuable insights into network bottlenecks, congestion points, and areas requiring optimization.
The solution assists telecom operators in ensuring compliance with Quality of Experience (QoE) and Quality of Service (QoS) standards set by regulatory authorities, thereby helping to avoid penalties and maintain regulatory compliance.
iAnalyze- Quality Assurance employs predictive modeling and historical data analysis to anticipate potential network issues, enabling proactive maintenance and minimizing service disruptions.
It is designed to scale with the growing needs of telecom operators, accommodating increasing data volumes and expanding network infrastructures.
The interface of iAnalyze- Quality Assurance Solution is intuitive and user-friendly, making it accessible to a wide range of users within the organization, from network engineers to executives.
01. Quality of Network & Service:
- Improving network and service quality using the input from your end-users
- Ensuring SLA promises, e.g. corporate customers and VIPs
- Collecting information also when out of network coverage and being abroad
- Targeting service and network optimization to the real customer experience
- Network optimization and improving network as per benchmark of competitors
- Identify locations with poor service like poor coverage, high network latency, or low data speed
02. Customer Behavior:
- Pre-launch product Analyzing
- Enhance Marketing & Campaign Success
- Trend & Trait of customer’s usage behavior
- Service & Offering Personalization
- Reduce subscriber churn
- Enhance Product Portfolio baseline & packaging
- Helps monitor the quality of experience of end-users
- Quickly identify non-conformance of telecom operators for their network and service quality
- Helps enforce QoS and QoE compliance
- Collect end-user feedback regarding QoE in the form of a questionnaire or custom text message
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